Reference

Terms & Conditions That Protect You

Q: What happens if I dispute a game result or payout?

Report the issue to support@88cas.xyz with your session ID (shown in your account history). Our team reviews the game log, payment records and our system timestamp. We aim to respond within 24 hours with a decision and any correction needed.

When you open an account at 88cas, our terms set out exactly how deposits work, how withdrawals are verified, and what you can expect from our platform.

Account security verified at signupWithdrawal checks completed within hoursLive support in your timezone

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What Our Terms Cover

88cas Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms define how you create and manage your account, the age and residency requirements that apply, and how we handle your funds. When you deposit via DANA, OVO, GoPay or QRIS, those transactions are covered by our payment verification process—we keep a record of every

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transfer and match it against your account within seconds. Withdrawals are processed after our team confirms your identity through your registered email and mobile number. Your data is retained according to local financial rules and only shared with payment partners who process your transactions. Account access,
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gameplay, and dispute resolution all follow the same standard we apply to every player in regions where our service operates. Where local law permits, these terms apply to your use of the platform.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact Us About Your Account

Our support team is ready to help you understand any part of our terms, answer questions about your account status, or resolve an issue with a deposit or withdrawal. You can reach us through multiple channels—email, live chat on the lobby, or our mobile app messaging feature. Response times vary by channel; live chat typically connects you within minutes, and email replies arrive within a few hours during business hours.

Team online

Live Chat

Open the lobby, tap the chat icon in the footer, and connect to a team member. Available daily. Response time usually under 5 minutes.

Email Support

Send your question to [email protected] with your account username and contact method. We reply within 4 hours on weekdays, 24 hours on weekends.

In-App Messaging

If you use our mobile app, open Settings, tap Support, and send a message. Your request appears in your account dashboard as a ticket you can track.

ACCOUNT & DATA SAFETY

How We Protect Your Information

Your account security starts the moment you sign up—we use encrypted connections to protect your login details and payment information.

Encryption

All login sessions and payment pages use SSL encryption. Your password is never sent in plain text and is salted before storage in our database.

Payment Verification

Every DANA, OVO, GoPay and QRIS transaction is verified against your registered name and phone number before funds appear in your wallet.

Data Retention

We keep transaction records for 7 years for tax and regulatory purposes. Personal data is deleted 12 months after account closure, except where local law requires longer retention.

Third-Party Sharing

We share only essential payment data with your bank and digital wallet provider. No email lists, no marketing data brokers, no cross-site tracking.

Request Access or Changes

Go to Settings > Account > Data & Privacy to download your account data, update your details, or request deletion. We respond within 7 business days.

Report a Concern

If you suspect unauthorized access or a security breach, email [email protected] immediately. We'll investigate and contact you within 24 hours.

Your Terms & Conditions Questions Answered

Players in Makassar and across Indonesia often ask the same things about how our rules work in practice—age verification, account closure, what happens if you dispute a withdrawal, and how we handle account inactivity.

You must be at least 18 years old and legally able to participate in online gaming where you live. We verify your age during signup using your ID number and date of birth. If you're under 18 or found to be underage after signup, your account will be closed and any funds returned to your deposit method.

Yes. Go to Settings > Account > Close Account, and we'll process your closure within 24 hours. Any remaining balance is withdrawn to your last deposit method—usually DANA, OVO, GoPay or QRIS within 2 hours. Once closed, you can reopen an account after 30 days.

First, check your bank or digital wallet (DANA, OVO, GoPay, QRIS) to confirm the transfer didn't land there. If the money isn't visible after 4 hours, contact support with your withdrawal reference number. We'll trace it and issue a resend or refund within 48 hours.

Accounts can remain inactive for up to 24 months without penalty. After 24 months of no login, deposits, or withdrawals, we may ask you to confirm you still want to play. Your balance is never deleted, but we reserve the right to contact you for account verification.

Yes, go to Settings > Account > Contact Details. You'll need to confirm your current mobile number via one-time code before we update it. Email changes take effect immediately after you verify the new address via a link we send you.

Report the issue to [email protected] with your session ID (shown in your account history). Our team reviews the game log, payment records and our system timestamp. We aim to respond within 24 hours with a decision and any correction needed.

Your funds are held in segregated merchant accounts with our payment partners. Where local law permits, deposits are treated as customer funds. We do not hold insurance on deposits; your protection relies on our banking relationship and compliance with payment processor rules.

Terms & Conditions That Protect You

How to Contact Us About Your Account

Live Chat

Email Support

In-App Messaging

How We Protect Your Information

Encryption

Payment Verification

Data Retention

Third-Party Sharing

Request Access or Changes

Report a Concern

Your Terms & Conditions Questions Answered

01 What age do I need to be to open an account?

02 Can I close my account whenever I want?

03 What if I think a withdrawal was wrong or didn't arrive?

04 How long can my account be inactive before you do anything?

05 Can I change my email or mobile number on my account?

06 What happens if I dispute a game result or payout?

07 Are my deposits and withdrawals covered by any insurance?

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