Reference

How We Protect Your Information at 88cas

Q: Can I download a copy of all my data?

Yes. Contact support@88cas.xyz with your account number and request a data export. We'll compile your personal details, payment history, game records and account activity into a single file and send it within 14 days.

Q: How do I report a privacy concern or suspected data breach?

Contact support@88cas.xyz immediately with details of the issue. Our data protection team will investigate within 48 hours. If a data breach is confirmed and your information is affected, we will notify you directly by email where local law requires it.

When you open an account with us, your personal details, payment history and account activity stay encrypted and secure.

Account verificationPayment securityWithdrawal protectionData encryption

Explore the Lobby Read FAQ

What We Collect and Why

88cas Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account at 88cas requires a few core pieces of information: your name, phone number, email address and banking details for deposits and payouts. When you deposit via DANA, OVO, GoPay or QRIS, or withdraw funds, we keep a record of those transactions and the timestamps.

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We also track your login history and the devices you use to access the lobby — this helps us spot unusual activity and keep your account safe from fraud. Your game history and betting patterns stay on file so we can honour your withdrawal requests and
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resolve any disputes quickly. Where local law permits, we may also collect information about your account preferences and game selections to improve the lobby experience. All this data is held for as long as your account exists, and for a period after closure where local law
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requires it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we handle your data, want to review what we hold about you, or need to update your details, our support team is ready to help. We respond to privacy requests and account inquiries via email and live chat during our service hours. Visitors in Makassar, Jakarta and across Indonesia can reach us the same way — no regional difference in response time or access.

Team online

Live Chat Support

Open the chat widget in your account lobby to ask about your privacy settings, data access or account security any time you log in.

Email Support

Send privacy requests to our data protection team at [email protected]. We aim to reply within 24 hours with details about your stored information.

Account Settings

Review and update your personal details, contact information and linked payment methods directly in your account profile at any time.

SECURITY & COMPLIANCE

How We Keep Your Account Safe

Your privacy is backed by industry-standard encryption on every deposit, withdrawal and login.

Data Encryption

All communications between your device and our servers use 256-bit SSL encryption, the same standard banks use for online payments.

Payment Tokenisation

Your DANA, OVO, GoPay and QRIS details are never stored on our servers — we use secure tokens so only your account ID is retained.

No Third-Party Sales

We do not sell, rent or share your personal information with advertisers, data brokers or unrelated businesses without your explicit consent.

Account Access Logs

Every staff member who views your account is recorded. You can request a copy of these access logs if you suspect unauthorised activity.

Data Retention Policy

We keep your account data for the duration of your membership and for 12 months after closure, where local law permits deletion earlier.

Data Subject Rights

You can request to access, correct, export or delete your personal information by contacting [email protected] with your account number.

Privacy Policy FAQ

We ask for your full name, email, phone number, date of birth and banking information to verify your identity and process deposits via DANA, OVO, GoPay or QRIS. This complies with anti-money-laundering rules where local law permits. We also record your IP address and device details for security purposes.

Your account data is retained for as long as your account is active, plus 12 months after closure, where local law permits. Transaction records for DANA, OVO, GoPay and QRIS deposits may be kept longer for audit and legal compliance. You can request deletion earlier where local law permits.

Yes. Contact [email protected] with your account number and request a data export. We'll compile your personal details, payment history, game records and account activity into a single file and send it within 14 days.

We use session cookies to keep you logged in and functional cookies to remember your lobby settings, language preference and saved payment methods. These help you return to your account faster. You can disable cookies in your browser, but some features may not work.

No. Your full payment details are never stored. We use a secure token system so your bank credentials stay with your bank. Only a token ID is kept so future deposits and withdrawals are linked to your correct payment method.

You can close your account at any time via the Settings page in your lobby. Your account will be deactivated immediately, but your data is retained for 12 months for compliance purposes, where local law permits. After that period, personal information is deleted or anonymised.

Contact [email protected] immediately with details of the issue. Our data protection team will investigate within 48 hours. If a data breach is confirmed and your information is affected, we will notify you directly by email where local law requires it.

How We Protect Your Information at 88cas

Contact Us About Your Privacy

Live Chat Support

Email Support

Account Settings

How We Keep Your Account Safe

Data Encryption

Payment Tokenisation

No Third-Party Sales

Account Access Logs

Data Retention Policy

Data Subject Rights

Privacy Policy FAQ

01 What data does 88cas collect when I open an account?

02 How long do you keep my personal information?

03 Can I download a copy of all my data?

04 Do you use cookies on my device?

05 Is my DANA, OVO, GoPay or QRIS information stored on your servers?

06 What happens if I want to close my account?

07 How do I report a privacy concern or suspected data breach?

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