Reference

Legal clarity you can rely on

We run 88cas so you know exactly where your account stands. Our legal framework, account security and withdrawal verification sit at the centre of how we operate.

Account security verified at loginWithdrawals processed with ID confirmationSupport available 24 hours daily
88cas Legal clarity you can rely on
REACH OUR TEAM

Legal support and account queries

Your questions about your account, data or our terms deserve a direct answer. We've set up multiple channels so you can reach us whenever you need clarity on how we handle your information or how our policies affect your play.

Team online

Live Chat

Open the chat widget in the bottom right of your account page. Our team responds in under two minutes, 24 hours every day, in English and Indonesian.

Email Support

Send legal or account concerns to [email protected]. We read and reply within 12 hours on weekdays, 24 hours on weekends.

Account Settings

Log in, go to Settings > Account & Legal to view your stored data, update your details and download your transaction history in PDF format.

SECURITY & TRANSPARENCY

How we protect your account and data

Trust on 88cas starts with how we handle what you give us. Every deposit, withdrawal and piece of personal information is encrypted, verified and stored according to regional standards.

Password & Login Security

Your password is hashed server-side, never stored in plain text. We monitor for unusual login attempts and alert you by email if we detect activity from a new device.

Payment Encryption

Every DANA, OVO, GoPay and QRIS transaction uses 256-bit SSL encryption. Your card or wallet details are never visible to our servers; they go directly to the payment processor.

ID Verification for Withdrawals

Before your first payout, we ask for a photo of your ID or driver's licence to confirm your identity. This protects your account from unauthorised withdrawals.

Data Retention & Deletion

Your personal data is kept only as long as your account is active. After closure, we retain transaction records for three years for regulatory compliance, then delete them.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to see how the lobby performs. You can disable non-essential cookies in your browser settings without losing account access.

Request Your Data

Email [email protected] with 'Data Request' in the subject line. We'll send you every piece of personal information we hold about you within ten business days.

Common questions about 88cas legal and account terms

We get asked about withdrawal timings, data safety and your rights on the platform. Below are the answers we give players in Semarang, Makassar and across Indonesia every day.

DANA, OVO and GoPay withdrawals usually land in your wallet within one to three minutes after you request them. QRIS transfers take up to ten minutes. Bank transfers can take one to two business days depending on your bank.

Your account stays open and your balance remains in your wallet. We don't charge inactivity fees or remove your funds. You can come back anytime and play exactly as before.

Yes. Go to Settings > Account & Legal, select 'Close Account' and confirm. We process your remaining balance as a withdrawal to your original payment method within 24 hours.

No. We don't sell or share your name, email or payment information. Data is kept on our servers only. Payment processors (DANA, OVO, GoPay, QRIS) see only what's needed to process each transaction.

Email [email protected] immediately with 'Security Alert' in the subject. We'll freeze your account, review the login history, verify your identity and help you regain secure access within two hours.

We use login cookies (essential, you need them) and analytics cookies (optional, you can turn off in your browser). Turning off analytics cookies does not affect your ability to play or withdraw.

You can update your email in Settings > Account & Legal > Contact Details anytime. Your registered name (used for ID verification and withdrawals) cannot be changed once set, for security reasons.